PEARL NAIL BAR – SALON POLICY

1. Appointments & Booking

  • Highly Recommended: We encourage booking in advance to ensure your preferred time slot.

  • Walk-ins: Welcome and served based on current availability.

  • Securing Bookings: A valid credit card may be required to guarantee your appointment.

  • Punctuality: Please arrive on time. Late arrivals may result in a shortened service or the need to reschedule.

2. Cancellation & No-Show Policy

  • Notice Period: We require at least 24 hours’ notice for any cancellations or rescheduling.

  • Fees: Late cancellations or no-shows may incur a fee of up to 50% of the booked service value.

  • Repeat No-Shows: Future bookings may require full prepayment.

3. Deposits

  • Special Services: Long nails, intricate nail art, or group bookings may require a non-refundable deposit.

  • Application: Deposits will be applied toward your final bill.

  • Forfeiture: Deposits are non-refundable in the event of a late cancellation or no-show.

4. Service Guarantee (Warranty)

  • Regular Polish: Not covered under warranty.

  • Shellac/Gel Services: We offer a 7-day guarantee from the date of service.

  • Complimentary Fixes: We will fix chipping, lifting, or technical defects free of charge within this period.

Conditions:

  • You must notify the salon within the 7-day window.

  • Fixes must be performed at the original salon location.

  • Exclusions: This guarantee does not cover a “change of mind” (color/shape) or damage caused by the client (picking, accidents, or improper care).

5. Refund Policy

  • Services: All services are non-refundable.

  • Resolution: We are committed to fixing any issues within the guarantee period to ensure your satisfaction.

  • Products: All retail product sales are final unless proven defective.

6. Health & Safety

  • Refusal of Service: For everyone’s safety, we cannot serve clients with infections, open wounds, or contagious conditions.

  • Medical Info: Please inform our staff of any allergies, sensitivities, or medical conditions prior to your service.

  • Standards: We follow strict sanitation and sterilization procedures in compliance with Ontario regulations.

7. Children Policy

  • Supervision: Children must be supervised by an adult at all times.

  • Safety First: For safety reasons, children are not permitted in the service areas unless they are receiving a treatment.

  • Liability: The salon is not responsible for any injuries or accidents involving unsupervised children.

8. Personal Belongings

  • Please keep your valuables with you. The salon is not responsible for any lost, stolen, or damaged personal items.

9. Pricing

  • Variable Rates: Final prices may vary based on nail length, shape, design complexity, and the condition of your natural nails.

  • Consultation: Final pricing will be confirmed during your initial consultation.

  • Add-ons: Additional charges apply for nail art, repairs, or extra services.

10. Right to Refuse Service

We reserve the right to refuse service to anyone who:

  • Displays disrespectful, aggressive, or inappropriate behavior.

  • Arrives in an unsafe or unhygienic condition.

  • Fails to comply with our salon policies.

11. Payment Methods

  • We accept Cash, Debit, and Credit Cards.

  • All prices are subject to applicable taxes (HST).

12. Liability Waiver

  • By receiving services, clients acknowledge and accept the inherent risks associated with nail treatments.

  • The salon is not liable for adverse reactions if relevant health conditions were not disclosed.

13. Promotions & Discounts

  • Offers cannot be combined unless explicitly stated.

  • Please present any discounts or coupons at the time of payment.

14. Privacy Policy

  • Your personal information is kept strictly confidential and is used solely for booking and service communication.

Thank you for choosing Pearl Nail Bar. We appreciate your trust and look forward to pampering you!